Delivery Details

Delivery charges

Delivery charges will be calculated for each order and will vary depending on the goods and amount ordered along with the delivery location. Delivery charges will be calculated and displayed at the checkout on our website when you order.

We calculate delivery charges based on your order and your location.

Delivery Times

Delivery times will depend on which items you purchase and if they are in stock or need to be ordered into our store.

These delivery times should be used as a guide only:

  • In-stock items – Normally shipped within 1-3 business days from receipt of payment.
  • Out-of-stock/Backorder items – Normally shipped within 10-20 business days from receipt of your payment.

If you have any questions or concerns about your delivery, please contact us and we’ll look into the status your order.

PO Boxes and Parcel Lockers

Home Improvement Warehouse cannot ship to PO Boxes or Parcel Lockers as our courier network does not have access to these locations. Please ensure that a full physical address is entered when you place your order.

Any requests to deliver to PO Boxes or Parcel Lockers will result in delays in dispatching your order as we will need to collect an alternate delivery address from you.

Packing and Deliveries

Your order may be sent from more than one warehouse, so you may receive multiple packages at different times due to variations in shipping distance.

International shipping

At this time Home Improvement Warehouse does not ship to locations outside of Australia.

Insurance and Lost Items

All delivery methods that we use have insurance available if there is any problems with your order being damaged in transit or lost in transit. Please contact us and let us know if either of these has happened with your order.

Please note that any insurance against lost in transit claims is not available if the items are delivered as ‘Leave without signature’. We cannot be liable for any losses that occur for any orders that are not received in person as we cannot verify any actions by outside parties after the delivery has been completed.

Delivery Restrictions

Due to the limited access of our carriers, there are certain postcodes in Australia that we are unable to deliver to. Please refer to the lists below for more details.

We try our best to include disallowed postcodes on the list, however, there may be locations that are unavailable for delivery for some items. Orders with no available shipment service will be cancelled and refunded automatically.

Please kindly contact our customer service team for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.

Bulky items not available to:

NT  – 0800-0999
NSW  – 2641,2717, 2831, 2898, 2899
QLD  – 4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959
QLD  – 4806-4899, 4900-4999, 9960-9999
SA –  5701
WA  – 6055
TAS –  7151
WA  – 6215-6699
WA  – 6700-6799

Shipping not available on all items to:

SA – 5701 – WOOLUNDUNGA
WA – 6740 – DRYSDALE RIVER
WA – 6740 – MITCHELL PLATEAU
WA – 6740 – OOMBULGURRI
WA – 6740 – KALUMBURU
WA – 6740 – PRINCE REGENT RIVER
WA – 6740 – WYNDHAM
WA – 6743 – WARMUN
WA – 6743 – CAMBRIDGE GULF
WA – 6743 – LAKE ARGYLE
WA – 6743 – DURACK
WA – 6743 – GIBB
WA – 6743 – KUNUNURRA
TAS – 7151 – HEARD ISLAND
TAS – 7151 – DAVIS
TAS – 7151 – MAWSON
TAS – 7151 – MACQUARIE ISLAND
TAS – 7151 – MCDONALD ISLANDS
TAS – 7151 – CASEY